Your order's estimated time of arrival (ETA) is determined by stock availability, production times, shipping destination and delivery service schedules. Many of our products drop-ship directly from the manufacturer. Drop-shipments may take longer, and items ordered together may not arrive in the same shipment.
Most smaller items are delivered via UPS standard ground service or similar, with signature required. Expedited UPS or FEDEX shipping depends on the item but is available for most smaller items for an additional charge.
Delivery of large items outdoor, upholstered and hardwood furniture is contracted out to a professional freight carrier. A scheduling agent will contact you 1-2 days before the estimated delivery date to schedule a 4-hour delivery window. Deliveries are made Monday-Friday during regular business hours.
If you request delivery to a residential address the truck will arrive with just one driver, so you may need to arrange to have someone on site to help unload the shipment. The driver is not responsible for unpacking, assembling or placing home furnishings, or for clearing away boxes or pallets. If these are services you need, please contact us for a price quote for white glove delivery.
White Glove Delivery
We specify white glove delivery service for all of our upholstered and hardwood furniture as well as our Gloster outdoor furniture. For all other outdoor furniture, white glove delivery is also available for an additional charge. You may upgrade to white glove during the online checkout process after you've entered your contact and shipping information. White glove delivery is available by appointment only.
"White glove" means that the driver will take the shipment inside the house to whichever room you specify. The driver will then unwrap and if necessary assemble the furniture. They will dispose of any packaging material for you. If your furniture order shows up, and the driver refuses to move the shipment beyond the curb, tell him or her that white glove delivery was specified. If the driver does not cooperate, please call us immediately, while the driver is still there, sometimes there's been a miscommunication between the driver and dispatcher.
Most of our outdoor furniture is delivered "curbside," which means that the driver will unload the shipment at the end of your driveway or the entryway of your apartment building. Items difficult to move from the truck may require your assistance. Occasionally, drivers will offer to take boxes to your door or garage, but they should not be expected to do so.
Hard-to-Reach Destinations: Let us know at the time you place your order if you live on a narrow or winding road that may be difficult for a full-size truck to navigate. The freight company may need to switch to a smaller truck. Advance notice will save you a lot of time and make delivery go more smoothly.
FREE STANDARD SHIPPING
We offer free shipping to destinations within the contiguous 48 states for ALL of our products. Refer to the Freight Delivery section above for more information about the type of delivery service included with this offer. Upgrades to white glove delivery service will incur a shipping charge where not included.
Whenever possible, we ship orders complete. Because we drop-ship all of our indoor and outdoor furniture directly from different manufacturers, your order may arrive in multiple shipments.
Fabric Note: If you've ordered multiple pieces of indoor furniture to be upholstered in your own fabric, our workshop will not begin production until ALL of the fabric has been received. If one or more of your fabrics is on backorder, production will be delayed until the fabric is received.
Cushion Note: Outdoor furniture sold with cushions will ship complete, with both frames and cushions, regardless of the estimated lead time. If you need us to expedite your delivery and send your furniture without cushions (split shipment), please contact us for a price quote.
INSPECTING YOUR SHIPMENT
While the driver is still there, inspect your shipment for damage, verify that the order is complete, and document any shortages or damage to the packaging on the freight bill. If in doubt, write pending inspection next to your signature. Shipments that are obviously damaged should be refused.
Please note that signing your name without any written comments is the equivalent of stating that your delivery arrived in perfect condition, and the carrier will not honor a damage claim. Call us immediately if your order arrives damaged or there is a manufacturing defect. Hang on to the packaging, you may need it to ship the damaged piece back, or it may need to be inspected by a claims investigator.
UNPACKING & ASSEMBLY
You are responsible for unpacking and placing your shipment. The driver will take it, fully packaged, inside the garage or first dry area only. In the case of curbside delivery, the driver is only required to deliver curbside or to the end of your driveway. Most of our outdoor furniture requires minimal assembly, since many pieces ship "knocked-down" to reduce the risk of freight damage.
Below are estimated lead times for all of our products. Please note that any delivery or shipment time frame we provide is an estimate only. Product availability may be limited and some items may not be available for immediate shipment. We will do everything we can to keep you updated with the information we are given by our suppliers and freight carriers. Curran is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery.
|Item||Shipment Method*||Estimated Lead Time|
|Outdoor Furniture (in stock)||Freight Delivery (curbside)||1-4 weeks**|
|Outdoor Furniture by Gloster||White Glove Delivery||3-6 weeks**|
|Upholstered Furniture||Freight Delivery (inside)||8-10 weeks|
|Hardwood Furniture||Freight Delivery (inside)||8-10 weeks|
|Custom Size Rugs||Standard Delivery||2-4 weeks|
|Broadloom Carpet (in stock)||Freight Delivery||1-2 weeks|
*Within the contiguous 48 states. Refer to the definitions above for more information about the type of service each shipment method includes.
**The lower lead time of our outdoor furniture refers to the estimated delivery time of items without cushions; the higher lead time is for items including cushions.
ALL PRODUCTS SHIP FREE to any address within the contiguous U.S.* Refer to the Lead Times chart above to see what type of delivery service is included.
*Within the contiguous 48 states (shipment to Alaska and Hawaii is limited to certain products and delivery methods). Shipment upgrades such as rush delivery and white glove service cost extra and are limited to certain products and destinations.