Our Furniture Policies

We stand behind the quality of our products, and if there’s a problem with your order, we promise that we will do everything reasonable to fix it. We want you to be happy with your furniture purchase, so we have fabric and finish samples available to help you make good decisions before you place your order. And we're here to help with any questions you might have.

Upholstered Furniture

Upholstered pieces purchased “as shown” in the catalog or on our website may be returned for a full refund—but you must notify us within 7 days of receiving your order, and merchandise must be returned in “as-new” condition. Contact us for the address to ship returns. You may use the shipping carrier most convenient for you.

For upholstered pieces ordered in a fabric other than that shown on the item in our catalog or website—whether you use one of our fabrics or your own—our 100% guarantee applies only to craftsmanship. To assist you with your selections, we offer complimentary fabric swatches—just contact us.