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Sample cuttings of our upholstery fabrics, outdoor cushion fabrics and towel colors are available for the asking. Give us a call at 800-555-6653 or send us your request via e-mail here. Orders can be placed online using our shopping cart and secure check-out, or you can call us with your order during our business hours. We accept Visa, MasterCard and American Express. Upholstered and hardwood furniture orders require a non-refundable 50% deposit; payment for all other goods should be made in full at the time you order, unless you've made arrangements with us. Since most of our items ship directly from the manufacturer, lead times can vary. See our Delivery Info page for details. Some of our vendors will rush production for a fee. If you're in a huge hurry to get your order, tell us and we'll look into it for you. Most smaller items ship via UPS, but most of our furniture is shipped by common carrier. We offer free shipping within the continental U.S. for indoor and outdoor furniture. Freight charges apply to everything else. Express shipping costs extra regardless of the item. See Delivery Info for details, or contact us for a freight quote. Because we drop ship so many of our products directly from the manufacturer, our return policy varies depending upon the item. Refer to our Return Policy page for details. NOTE about damaged or defective merchandise: We urge you to inspect your order before signing for delivery, while the driver is still there—verify that the order is complete, and document any shortages or damage on the freight bill. If in doubt, write "pending inspection" next to your signature. Note any rips in the packaging. Large shipments that are obviously damaged should be refused. If your order arrives and appears to have been damaged in transit, contact us immediately so we can file the necessary claims and get a replacement sent to you. If the problem appears to be a manufacturing defect, contact us immediately and we'll contact the vendor on your behalf. Please do NOT take it upon yourself to ship items back to our vendors (or us) without contacting us first. Some vendors require return authorization forms, and unapproved shipments could get lost or take much longer to process. |
